Returns & Exchanges

Due to the perishable nature of our handmade marshmallows, we cannot accept returns for change of mind; however, we are committed to ensuring your sweet experience is perfect if your order arrives damaged or incorrect.

Return Process

• 1.
  Contact Our Team

  Email our customer support within 48 hours of delivery with your order number and a brief explanation of the issue.

• 2.
  Provide Documentation

  Attach clear photos of the damaged packaging or incorrect marshmallow flavors to help us verify the claim with our kitchen team.

• 3.
  Evaluation

  Our team will review your request within 2 business days to determine eligibility for a replacement or a store credit refund.

• 4.
  Resolution

  Once approved, we will ship out a fresh batch of marshmallows at no extra cost to you or issue a full refund to your original payment method.